Gamescom Tickets

1. After successful ticket booking, please bring the visitor's original passport and e-ticket to the on-site service counter or self-service kiosk to exchange for an entry pass.

2. If the exhibition schedule changes or is cancelled, SMS and email notifications will be sent to visitors. Updated schedules will also be notified promptly via SMS and email. You may also follow the Juzhan mini program or official account for updates.

3. Payment is collected by Juzhan (Hangzhou) Network Co., Ltd. Fees include ticket price and booking service fee (see pricing details). Services include ticket issuance, schedule change/cancellation notices, venue change alerts, and event reminders.

4. Tickets are for the applicant's personal use only and may not be transferred. E-tickets can be exchanged for paper entry passes at the venue service counter.

5. Please check the visit date and entry time when purchasing. Tickets are non-refundable, non-exchangeable, and non-transferable once sold. Please keep them safe.

6. This is a B2B exhibition open to industry professionals. Applications are subject to review, and we may request additional supporting documents during the review process.

7. After purchase, tickets require organizer approval (typically 1–3 business days; may take longer in special cases). If submitted information does not meet requirements or tickets cannot be issued before the deadline, fees will be refunded within 3 business days.